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F.A.Q.
Some of our frequently asked question
You can track your package in real-time by entering your unique tracking number into the search bar on our homepage. You will also receive automatic email or SMS updates at every major transit milestone.
Smoothlink Logistics delivers to over 200 countries worldwide. Express international shipments typically take 2 to 5 business days, while our standard economy shipping takes 7 to 14 business days depending on the destination.
Yes. In compliance with global aviation and customs laws, we cannot carry hazardous materials, flammable liquids, weapons, perishable goods, or illegal contraband. Please review our full Prohibited Items List before booking.
The recipient is typically responsible for paying any local customs duties, taxes, or import fees levied by the destination country. However, we offer a “Duties Delivered Paid” (DDP) option during checkout if you prefer to prepay these fees.
While we maintain a 99% on-time delivery rate, disruptions can happen. If your shipment faces issues, contact our 24/7 support team immediately with your tracking number to initiate an investigation or file an insurance claim.
